Contract Management
The Contract Management feature allows you to centrally manage contract information related to opswitch plans.
Within opswitch, you can apply for contracts, update registration information, change plans, and cancel contracts.
By associating contracts and plans with organizations, you can access features available under each plan.
By using the Contract Management feature, you can perform the following actions:
Available Functions
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Select and Apply for a Plan
Choose and apply for the most suitable plan from Free Plan, Entry Plan, or Standard Plan.
(The Entry Plan requires prior purchase through AWS Marketplace.) -
View Contract Information
Display a list of current contract status, plan details, expiration dates, and more. -
Edit Registration Information
Update contractor name, address, contact details, and other registration information. -
Change Plan
Change the currently contracted plan to a different plan. -
Cancel Contract
Cancel your opswitch contract.
(For the Entry Plan, cancellation on AWS Marketplace must be performed separately.)
Permissions
The following permission rules apply to the Contract Management feature.
Viewing Contracts
You can view contracts that meet any of the following conditions:
-
Contracts where you are registered as the contact
- Both active and canceled contracts can be viewed.
- If organizations are associated with the contract, you must belong to all of those organizations.
- If no organizations are associated, only the registered contact user can view the contract.
-
Contracts associated with organizations you belong to
- Only active contracts can be viewed.
Applying for a Contract
- All users logged in to opswitch can apply for a new contract.
- During the application, you can select only organizations for which you have owner permissions.
Editing Registration Information
- Only the user registered as the contact for the contract can perform this action.
- The user registered as the new contact must have owner permissions for all organizations associated with the contract.
Changing a Plan
- Only the user registered as the contact for the contract can perform this action.
Canceling a Contract
- Only the user registered as the contact for the contract can perform this action.
Operation Menu Display
In the contract list, each contract has an operation menu (the three-dot “︙” menu).
Menu items are enabled or disabled depending on user permissions as follows:
- Edit Registration Information: Enabled only for the contact user
- Change Plan: Enabled only for the contact user
- Cancel: Enabled only for the contact user
If you do not have the required permissions, the menu items will be grayed out and cannot be selected.
Frequently Asked Questions
Q1. An error saying “Failed to retrieve contact information” appears when applying for a contract.
A. The user attribute information (name) may not be registered in your user profile.
Please register your name by following these steps:
- Select Management → User Profile Settings from the header menu
- Enter your name in the Name field
- Click the Update button
After registering your name, please apply for the contract again.
Q2. An error saying “Purchase through AWS Marketplace is required” appears when applying for the Entry Plan.
A. The Entry Plan requires prior purchase through AWS Marketplace.
Search for “opswitch” on AWS Marketplace and purchase the Entry Plan.
After the purchase is complete, proceed with the opswitch contract process using the Account Setup button.
Q3. I want to change the contract contact, but the user does not appear in the candidate list.
A. The new contact user must have owner permissions for all organizations associated with the contract.
Please check the following:
- The user is a member of all organizations associated with the contract
- The user has owner permissions in all of those organizations
If permissions are insufficient, contact the organization owner to request the required permissions.
Q4. When I change a plan, are the contractor name and address carried over?
A. Yes. When changing a plan, the contractor name, address, contact information, and organizations are automatically carried over to the new contract.
On the plan change screen, only the Representative AWS Account ID can be changed.
To modify other information, please edit it from Edit Registration Information after completing the plan change.
Q5. Can a canceled contract be reactivated?
A. No. A canceled contract cannot be reactivated.
If you wish to resume the same contract, please apply as a new contract.
Important:
For the Entry Plan, canceling the contract on opswitch does not cancel the contract on AWS Marketplace.
You must separately cancel the contract on AWS Marketplace.
Q6. An error saying “Please specify an AWS account ID with a Classmethod Members contract” appears for the Standard Plan.
A. For the Standard Plan, you must specify an AWS account ID that has an active Classmethod Members contract as the Representative AWS Account ID.
For details about your Classmethod Members contract status, please contact Classmethod support.
Q7. Fewer contracts than expected are displayed in the contract list.
A. Please check the “Show active contracts only” switch in the upper-right corner of the screen.
If this switch is enabled, canceled contracts are hidden.
Turn it off to display all contracts.
Q8. What are the benefits of associating organizations with a contract?
A. Associating organizations with a contract provides the following benefits:
- Users belonging to the organization can be selected as the contract contact
- Contract-related information can be managed on an organization basis
Q9. The contract operation menu is grayed out and cannot be selected.
A. Contract operations (Edit Registration Information, Change Plan, Cancel) can only be performed by the user registered as the contact for that contract.
If you are not the contact user, you cannot perform these operations.
Please request the contact user to perform the action, or ask them to add you as the contact via Edit Registration Information.